Terms

Returns

If for any reason your card is faulty, send us a photo and we will send you a new one to save you the postage and the hassle.

30 Day no Quibble Money Back Guarantee

We offer a no quibble money back guarantee. If you are not happy with your cards, return them within 30 days of purchase and we will issue a refund.

Shipping & Delivery

We post cards to the UK and EU. The postage rate is calculated in our checkout before you pay. It normally takes 2-5 days for most destinations.

Ordering & Payment

Ordering

To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. If you are a new customer then you simply enter your details for the first time – no need to register. Once you have completed your address details you will be taken into the delivery screen, if there are any special comments that you would like to make about the delivery please include them here. Proceed to payment in order to confirm your order – check the items, payment method, billing and delivery address are correct then hit the ‘PAY & CONFIRM’ button if they are all correct. Please note that your details will be kept safe and secure and will not be given to any third parties.

Payment

We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and American Express. If you have a PayPal account you can use your account by clicking on the PayPal option.

Payment via card

Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. If there are problems with the payment please try another card. Please contact us if your payment cannot be made so we can help you to understand what to do or who to contact.

Payment via PayPal Account

If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the coolboard.co.uk website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive notification please contact us ASAP. If there are problems with the payment please try a debit or credit card or contact PayPal for assistance.